The TLDR is we take security here seriously. We use a third-party service called Plaid to connect to your financial account(s).
To add a bank account, click
Add a Bank. To add a debit card, click
Add a Debit Card.
Adding a bank account or debit card allows you to send and receive payments using Stir — yay! Payments to the debit card in your account will allow you to receive payments instantly, while payments to a bank account over ACH will process in 2-4 business days.
You’ll receive a notification email if your bank account is disconnected. To reconnect your bank account to Stir, go to the Banks and Cards tab in Settings and click on the Settings gear just to the right of your bank account. In the modal that pops up, click on
Reconnect Bank and re-link your account!
Oh no, we’re sorry this is happening. Occasionally, the third-party service we use, Plaid, may have connection issues. Reach out to us at firstname.lastname@example.org or text us at (747) 277-7624 if you’re having issues. We may be able to help!
Eek, this is likely happening due to an error. We recommend refreshing the page and trying to add the bank account again. If that still doesn’t work, reach out to us at email@example.com, or text us at (747) 277-7624.
If you’ve changed your bank account / debit card, you can update this on Stir by going to the Banks and Cards tab in Settings and clicking the gear icon next to the financial account you want to update. Then, click
Nobody other than you can see your bank account or debit card details. Stir only stores the name of the institution and the last 4 digits of your account number/debit card number.
Note: If you are a Creator with a Manager on Stir, your Manager will be able to see the last four digits of your bank account (but not your debit card).
Unfortunately, you can only have one bank account and one debit card connected at this time. If you would like to swap your connected bank account or debit card for another one, no problem — click the gear icon next to the financial account you want to update.
It’s recommended to grant all of the permissions requested. Stir needs all of these permissions to process Splits and send money on your behalf. For more questions, reach out to us at firstname.lastname@example.org, or text us at (747) 277-7624.
If your debit card has expired, you won’t be able to use the card to receive money in your Stir account until it’s been updated. We will send an automated email reminder if your debit card is close to expiring or has already expired.