Other Security FAQs
Why am I being asked to re-enter KYC information that I’ve already added?
Stir may ask you to re-enter your verification information if it appears there was a mistake on your verification documents. For example, if the LLC address you’re using doesn’t match the address that you provided. The most common reason for needing to re-enter information is when the name and address information doesn’t match. Make sure to check to make sure that all the information you’ve inputted is correct!
How do I update my KYC verification information?
From your Stir account, head to the Verification tab under Settings. Here you’ll be able to see your previously submitted KYC information and edit or update it as needed.
How do I delete my Stir account?
If you’d like your account and personal information removed from our system reach out to us at support@usestir.com or the Contact Support chat button under your profile.